ABOUT ME
Angelica Epefanie Nacido
I am an experienced customer service representative - part virtual assistant - and artist by heart. I specialize in customer support, chat support, and social media management. One of my passion is helping clients and giving them an uplifting experience.
The skills and qualities that I have are self-management, resilience, graphic designing, flexibility, and adaptability.
My goal is to gain more knowledge and experience and challenge myself to learn new things that exceed my specialty, expand my professional network, and be a productive and trustworthy employee.
EXPERIENCE
Executive Services Specialist
August 2021 - March 2022
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Calculate dividends and create payment methods.
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Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals.
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Distribute policy proceeds after a claim is submitted and approved.
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Recommend risk management strategies that fit clients' personal risk
profiles. -
Prepare and present detailed reports on the progress of initiatives to
management. -
Complete administrative tasks including maintaining records and handling policy renewals.
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Track insurance claims to ensure client and company satisfaction.
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Describe the advantages and disadvantages of different policies to promote the sale of insurance plans.
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Create and implement marketing strategies to compete with other
individuals or insurance companies. -
Respond to clients’ insurance-related questions and issues.
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Generating sales leads by using the internet to search for potential clients.
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Greet customers over the phone, introduce self and the company and answer questions potential customers may have about the company.
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Provide information regarding the services provided by the company.
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Call potential customers following to develop sales leads.
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Keep records of calls and sales by entering and updating customer information in the CRM database.
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Secure sales appointments and manage lead follow-up.
Insurance Data Entry
August 2020 - August 2021
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Prepare, compile and sort documents for data entry.
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Check source documents for accuracy.
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Verify data and correct data where necessary.
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Obtain further information for incomplete documents.
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Update data and delete unnecessary files.
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Combine and rearrange data from source documents where required.
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Enter data from source documents into prescribed computer database, files and format.
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Transcribe information into required electronic format
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Check completed work for accuracy.
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Store completed documents in designated locations.
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Comply with data integrity and security policies.
Customer Service Associate (Phone and Chat Support)
October 2018 - October 2019
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Addressed and resolved customer billing concerns through Chat or Phone.
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Evaluated account and service to identify trends and address
future issues. -
Informed customers about special promotions and provided
detailed information for various products. -
Processing customer orders to the database.
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Creating a ticket for customers who have problems with their services.
Customer Account Specialist
September 2015 - June 2017
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Discover customer's needs by approaching conversations with
a positive attitude and provide long-term resolutions. -
Assisted the customer in processing their payments.
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Evaluated customer information to explore issues, develop
potential solutions and maintain high-quality service. -
Addressed billing concerns and questions.
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Helped customers troubleshoot their phones and tablets.
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Informed customers about the running promotion and help them get the best for their phone plans.
Consultant
April 2014 - January 2015
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Assist customers in processing refund and replacement of their orders.
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Tracked customer orders and verify the status.
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Answers customers questions about their reward card and reward points.
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Addressed customers complain.